Frequently Asked Questions (FAQ)
Frequently Asked Questions
We recommend arriving at least 20-30 minutes early. This will give you plenty of time to check in, or purchase your tickets. If you arrive too much later, there is a chance you’ll miss the beginning of an award winning tour. And we can’t have that, now, can we?
Yes! Tours go on rain or shine, and we highly recommend wearing the appropriate attire. Bust out those rain boots, ladies and gents! In the case of something catastrophic, say a tornado or shoulder-high flood, we’ll contact you to reschedule before you risk your life. Or, you’re welcome to join our guides for a bit of good ol’ fashioned tornado hunting.
Well, umbrellas are pretty nifty and quite useful in the event of rain. Did you know that the first recorded use of an umbrella was in 21 AD? Seriously, we suggest investing in one, even if you don’t come on our tour. Of course, you could always opt for the trendier poncho as well.
Of course! We welcome people of all ages on our tours; however, we do ask that you use your discretion. The Queen City Underground tour requires facing some steep steps to get underground, so that’s something to take into consideration. Also, we know that kiddos love ghost stories, but our Haunted tours may be a bit too scary for some children. Basically, you know your children better than we do, the other way around would just be weird.
This can vary, depending on the tour. The Queen City Underground tour is definitely not stroller friendly. To get underground, you have to go down some steps that aren’t very accommodating. The following list will help you determine which tours you can bring a stroller to:
- Queen City Underground and Ultimate Underground Tour – NO
- Queen City is Haunted – YES
- Newport Gangster Tour – YES
- Newport is Haunted – YES
- Rookwood Pottery Tour – NO
- The 1919 Tour – YES
- Barons Brew Bus – Seriously don’t make us call child protective services
The first step is to just relax. Sometimes the Groupon and gift certificate codes have a technological mind of their own. But don’t worry… we can help with that. First, see below to make sure you’ve followed all necessary steps correctly.
All Groupon, Cincy Savers, and Living Social deals must be redeemed by making a reservation with our ticketing system prior to the expiration date listed on the certificate. Keep in mind that you can select a tour date beyond the expiration date as long as the reservation is made prior to expiration date listed on your discount.
To do this please follow these instructions.
- Select the tour that your discount applies.
- Click the “Buy Tickets Button” and select the date and time that works best for you. Please keep in mind that your discount code(s) will only work for the tour listed on your voucher. Queen City Underground discount codes can be applied to Ultimate Queen City Underground tours.
- Enter the discount code during the checkout process.
If all else fails, just send an email to [email protected] and we’ll take care of your reservations. We’ll just need your Groupon redemption code or gift certificate code, and the name, date and time of the tour you want to take.
Now hiring tour guides! Do you have a need to stand in front of strangers entertaining them with stories from our past? We're looking for enthusiastic and entertaining people who can project their voice in front of a large crowd. Must be available on weekends and weekdays if possible. We pay $10/hour plus tips. If interested please email [email protected] with resume and use subject "Tour Guide Position"